Privacy Policy

1. Introduction

Bijak Solutions ("we", "us", "our") is committed to handling your personal data with care and transparency. This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and what rights you have under Malaysia's Personal Data Protection Act 2010 (PDPA).

This policy applies to individuals who interact with our website, submit enquiry forms, or engage us for consulting services.

For questions about this policy, contact us at: [email protected]

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Name and contact details (email address, phone number)
• Business name, role, and industry sector
• Enquiry content submitted through our contact form
• Technical data: IP address, browser type, and pages visited (via analytics cookies, if consented)
• Communication records: email exchanges related to service enquiries or engagements

We do not collect sensitive personal data (as defined under PDPA) through this website.

3. How We Collect Data

• Contact forms on our website when you submit an enquiry
• Email correspondence when you contact us directly
• Analytics cookies (only if you have consented) via tools such as Google Analytics
• During service delivery, when you share business information with our consulting team

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: When you submit a form or accept analytics cookies
• Legitimate interests: To respond to enquiries and manage our business operations
• Contractual necessity: When processing data is required to deliver agreed services

5. How We Use Your Data

• Responding to enquiries and service requests
• Preparing and delivering consulting services you have engaged
• Sending relevant service information (with your consent)
• Improving the performance and content of our website (with your consent to analytics)
• Complying with legal obligations

We do not sell your personal data to third parties. We do not use your data for automated decision-making that produces significant effects on you.

6. Data Sharing

We may share your data with:

• Service providers: Third-party tools used to operate our business (e.g. email platforms, analytics services) — only to the extent necessary and under appropriate agreements
• Legal authorities: Where required by law or to protect our legal rights

We do not share your personal data with advertisers or unrelated third parties.

7. Data Retention

We retain personal data for as long as it is necessary for the purpose it was collected:

• Enquiry records: up to 24 months from last contact
• Client service records: up to 7 years for legal and business records
• Analytics data: as per the retention settings of the analytics provider (typically 14–26 months)

After the relevant period, data is securely deleted or anonymised.

8. Data Protection Measures

• HTTPS encryption on all website connections
• Access controls limiting who within our team can view personal data
• Service provider agreements requiring equivalent data protection standards
• Regular review of data handling procedures

In the event of a data breach affecting your rights and freedoms, we will notify you and, where required, the relevant authority in accordance with PDPA obligations.

9. Cookies

Our website uses cookies to function and to analyse usage. Essential cookies are always active. Optional cookies (analytics, marketing, preferences) are only activated with your consent. For full details, see our Cookie Policy.

10. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete personal data
• Withdraw consent to processing (where consent is the basis)
• Request that we stop processing your data for direct marketing purposes
• Lodge a complaint with the Personal Data Protection Commissioner

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

11. Third-Party Links

Our website may link to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party site you visit.

12. Children's Privacy

Our services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us so we can remove it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes constitute acceptance of the updated policy. For significant changes, we may notify you by email if you have an existing relationship with us.

14. Contact Information

Data Controller: Bijak Solutions
Address: 9 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2094 5782